Refund Policy

Last updated November 2, 2026

14-day refunds

If you are not happy with COI Pilot, you can get a full refund within 14 days of any payment, for any reason. This covers monthly and yearly plans, vendor packs and maintenance mode.

How to ask for one

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns. To request a refund, find your order at paddle.net, or write to support@coipilot.ai and we will help.

Refunds go back to your original payment method. Your bank or card issuer decides how quickly the money appears.

Stopping future payments

A refund covers a payment already made. To stop the next one, cancel from the Billing page at any time. See the Terms of Service for what happens to an account after it closes.

Your legal rights

This policy doesn't limit any rights you have under the law where you live.